I’m a Product Management & Experience leader with extensive experience building and improving experiences across customer-facing products and enterprise platforms — including Voice & Conversational, Digital, CRM systems, service technologies, AI-enabled experiences, and operational workflows within regulated ecosystems.
Hi, I’m Kelly — thanks for stopping by to learn a little more about me. Feel free to peruse my resume for a deeper look at my professional life and career, but that’s really only part of who I am.
At home, I’m a mother to a beautiful, talented daughter and twin teenage boys, and I share this full and lively life with my fiancé here in Louisville.
Beyond motherhood, I’m an avid hiker, nature lover, and devoted meditator. I find deep fulfillment in the art of creation — whether that’s baking bread, tending to my garden (vegetables, fruit, and even lion’s mane and reishi mushrooms!), or more recently, crafting cement sculptures like bird baths, pots, and garden statues. I’m always searching for new ways to express myself creatively.
I bring that same energy into my professional life. Being a nurturer and caregiver to living things has made me a dedicated, empathetic, and naturally curious person — someone who leads with creativity and a genuine desire to solve problems in meaningful ways. I operate from a place of authenticity, because I believe that’s where we all do our best work.
Product Leadership Built for What Comes Next. I help organizations move beyond incremental improvement — identifying where automation and AI unlock meaningful gains for customers and internal teams alike.
My PM philosophy: start with the human problem. AI is a tool for insight, not a shortcut for thinking.
Describe any user type — Claude generates a structured, research-quality persona instantly
Describe a feature — see the score and the reasoning behind every dimension
Pick a persona and scenario — Claude narrates the end-to-end experience with friction and opportunities